At Reem Cookware, we are committed to delivering your orders in a timely and secure manner. Please read our shipping policy carefully before placing an order.
1. Payment Method
We offer Cash on Delivery (COD) as the only payment option. Please ensure that you have the exact amount available at the time of delivery. Our delivery team is not equipped to provide change.
2. Shipping Time
Orders are typically processed within 1–2 business days. Delivery time may vary depending on your location, but most orders are delivered within 3–7 business days from the date of dispatch.
3. Delivery Areas
We currently ship to a wide range of locations. However, certain remote or restricted areas may not be serviceable. In such cases, our team will contact you to discuss alternative arrangements or order cancellation.
4. Order Confirmation
After placing your order, you will receive a confirmation message with the order details. Our team may contact you to verify your information and confirm your availability for delivery.
5. Missed Deliveries
If you are unavailable at the time of delivery, our delivery partner will attempt to contact you. Repeated missed deliveries may lead to cancellation of your order. Please make sure to be reachable and present at your provided address.
6. Damaged or Defective Items
If you receive a product that is damaged or defective, please contact us within 48 hours of receiving the item. We will review your complaint and arrange a replacement or return as necessary.
7. Packaging
All items are carefully packed to ensure they arrive in perfect condition. Please do not accept any packages that appear to be tampered with or damaged.
8. Contact Us
If you have any questions about your order or our shipping process, feel free to reach out at [email protected].