At Reem Cookware, customer satisfaction is our priority. We aim to ensure that every product reaches you in perfect condition. If you are not fully satisfied due to a damaged or defective item, please read our return and refund policy below.

1. Eligibility for Return

We accept returns only in cases of defective, damaged, or incorrect products delivered. To be eligible for a return:

  • The item must be unused and in its original packaging.

  • You must notify us within 48 hours of receiving the product.

  • Proof of damage may be requested to process your return.

2. Return Process

To initiate a return:

  • Contact our support team with your order number and reason for return.

  • Once approved, our team will arrange a pickup or provide return instructions.

  • The item must be handed over in the original packaging and condition.

3. Refund Process

As we offer Cash on Delivery (COD) only, refunds are issued in one of the following ways:

  • Exchange with the same item

  • Replacement with a similar item of equal value

  • Refund via bank transfer or mobile wallet

4. Non-Returnable Items

We do not accept returns for:

  • Items damaged due to misuse or mishandling

  • Products reported after 48 hours of delivery

  • Items returned without original packaging or accessories

5. Cancellations

You may cancel your order before it is shipped. Once dispatched, cancellations will not be accepted.

6. Contact Us

If you have any concerns or questions regarding your return or refund, please reach out to us at [email protected].