At Reem Cookware, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information, and how you can manage or opt out of certain communications.

1. Information We Collect

When you interact with our website or place an order, we may collect the following information:

  • Name

  • Contact details

  • Order and communication history

  • Preferences and feedback

We do not collect or store any payment card details, as we offer Cash on Delivery only.

2. How We Use Your Information

Your personal information is used to:

  • Process and deliver your orders

  • Communicate with you regarding order status or inquiries

  • Provide customer support

  • Improve our products and services

  • Send promotional updates or offers

3. Data Protection

We take all reasonable steps to protect your data from unauthorized access, misuse, or disclosure. Your information is stored securely and accessed only by authorized personnel when necessary to fulfill our services.

4. Marketing Communications

From time to time, we may send you updates on new products, offers, or promotions via SMS, email, or messaging apps. You may choose to opt out of these communications at any time.

To Opt Out:

  • SMS/Email: Click the unsubscribe link at the bottom of any promotional message.

  • Messaging Apps/Phone: Reply with STOP or contact our support team requesting removal from marketing communications.

Note: You will still receive essential order-related communications.

5. Access and Updates to Your Information

You may request to view, update, or delete your personal information by contacting us directly. We will process such requests promptly, subject to verification of your identity.

6. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date. Continued use of our services after changes implies acceptance of the revised policy.

7. Contact Us

For questions or concerns regarding this Privacy Policy or your data, please contact us at [email protected].